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12　Watson Virtual Agent (no date).
13　T Kontzer (27 January 2017) KLM customer service reps avoid turbulence in social media with AI tool.
14　W Oremus (3 January 2016) Who controls your Facebook feed.
15　T Taylor (20 January 2016) Football coaches are turning to AI for help calling plays.
16　A Solomon (7 April 2017) A new smart technology will help cities drastically reduce their traffic congestion.
17　K Sennaar (18 February 2018) How the 4 largest airlines use artificial intelligence.

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